Effective Date: March 19, 2024
Thank you for shopping at etherealtranquilasmr.com (the “Site”). We want you to be completely satisfied with your purchase, and we strive to make the returns and refunds process as straightforward and fair as possible. Please read the following policy carefully to understand your rights and obligations regarding returns and refunds.
1. Eligibility:
We accept returns and offer refunds for physical merchandise purchased from our Site under the following conditions:
- The item must be in its original condition, unused, and in the same packaging as received.
- You must initiate the return process within 30 days of the delivery date.
- Proof of purchase, such as an order confirmation or receipt, is required.
2. Initiation of Return:
To initiate a return, please contact our customer support team at jasonbohannon300@gmail.com within the specified timeframe. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide you with further instructions, including the return address.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and retaining proof of postage for your records. We are not responsible for items lost or damaged during return shipping.
4. Inspection and Refunds:
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy. If the return is approved, we will process a refund to your original payment method within 5-7 business days. Please note that refunds may take additional time to appear in your account depending on your financial institution.
5. Non-Refundable Items:
Certain items are not eligible for return or refund, including:
- Digital downloads or virtual products.
- Items that have been damaged or altered after delivery.
- Merchandise purchased from third-party sellers or resellers.
6. Contact Us:
If you have any questions, concerns, or issues regarding returns or refunds, please don’t hesitate to contact our customer support team at jasonbohannon300@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.
7. Address:
Ethereal Tranquil ASMR Houston, Texas
Thank you for shopping with us. Your satisfaction is our priority.